Store Policy

- Orders are processed within 2-3 business days (excluding weekends and holidays).

- Standard shipping takes 5-7 business days, while expedited shipping is available at checkout.

- Tracking information is provided once the order is shipped.

- DCHÉ is not responsible for lost, stolen, or delayed shipments due to carrier issues.

- We accept returns on unopened and unused items within 14 days of delivery.

- Customers are responsible for return shipping costs unless the item is defective or incorrect.

- Refunds are processed within 5-7 business days after receiving and inspecting the returned item.

- Sale items and custom products are final sale and non-refundable.

- Exchanges are only allowed for defective or damaged items.

- Contact us within 7 days of receiving your order to initiate an exchange.

- Orders may be canceled within 24 hours of purchase for a full refund.

- Once an order is shipped, it cannot be canceled.

- Wholesale pricing is available for orders of 50+ units of the same item.

- Bulk orders are final sale and non-refundable.

- We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

- Payments must be made in full before orders are processed and shipped.

- If you subscribe to recurring deliveries, you will be billed automatically based on your chosen schedule.

- Subscriptions can be modified or canceled anytime through your account settings.

- For any questions, concerns, or issues with your order, contact us at Dchebiotech@gmail.com.

- Our customer service team is available Monday–Friday, 9 AM–5 PM CST.

- We value your privacy and do not share or sell customer information.

- Your payment details are securely processed and never stored by DCHÉ.

- By shopping with us, you agree to our store policies.

- DCHÉ reserves the right to update policies at any time without prior notice.